Genius Referrals - Some customers seeing error messages on some pages on Genius Referrals Admin Portal – Incident details

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Some customers seeing error messages on some pages on Genius Referrals Admin Portal

Resolved
Partial outage
Started almost 4 years agoLasted about 6 hours

Affected

Genius Referrals Portal (App)

Partial outage from 9:16 PM to 3:16 AM

Updates
  • Resolved
    UTC
    Resolved

    A bad database query caused Genius Referrals degradation from 20:53 UTC to 2:35 UTC. This is now fully resolved.

  • Update
    UTC
    Update

    The rollback is complete, and the Admin Portal is fully operational again. We are monitoring the situation to confirm full recovery.

  • Monitoring
    UTC
    Monitoring

    We have identified the issue and are rolling back.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are aware of problems loading some pages on the Admin Portal. We are investigating and will update here as soon as possible.