Genius Referrals - Email Notifications Save Issue – Incident details

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Email Notifications Save Issue

Resolved
Operational
Started 4 months agoLasted 1 day
Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    The issue has been identified, and the team is actively working on a solution.

  • Investigating
    Investigating

    Description of the Issue: Some clients are reporting that they are unable to save email notifications in the admin portal. This issue appears to affect multiple users, but the scope and impact are still being determined.

    Current Status: The issue is under investigation.

    Impact: Clients may experience difficulties saving email notifications, which could potentially disrupt their operations or communication workflows.

    Steps Taken So Far:

    1. Acknowledged the issue and logged initial client reports.

    2. Notified relevant technical teams.

    3. Began investigation to identify the root cause.

    Next Steps:

    1. Gather additional information from affected clients (e.g., specific error messages, browser details, etc.).

    2. Review admin portal logs to pinpoint potential errors or anomalies.

    3. Collaborate with the development and support teams to diagnose and resolve the issue.

    Estimated Time for Resolution: 48hrs