Genius Referrals - Some customers seeing error messages on some pages on Genius Referrals – Incident details

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Some customers seeing error messages on some pages on Genius Referrals

Resolved
Operational
Started about 4 years agoLasted about 5 hours

Affected

Genius Referrals Hub (Website)

Operational from 3:29 PM to 8:58 PM

Genius Referrals Portal (App)

Operational from 3:29 PM to 8:58 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

    The API is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

  • Monitoring
    UTC
    Monitoring

    Our OPS team is working to identify the root cause and implement a solution.

  • Identified
    UTC
    Identified

    Some customers are seeing intermittent error messages throughout their accounts. We’re aware of the issue and are working on it urgently.

    We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running, and we will update you right here in 60 minutes with the latest information.