Genius Referrals - Some customers seeing error messages on some pages on Genius Referrals – Incident details

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Welcome to Genius Referrals' home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

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Some customers seeing error messages on some pages on Genius Referrals

Resolved5 hours 28 minutes

Affected

Genius Referrals Hub (Website)

Operational from 3:29 PM to 8:58 PM

Genius Referrals Portal (App)

Operational from 3:29 PM to 8:58 PM

  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

    The API is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

  • MonitoringUTC

    Our OPS team is working to identify the root cause and implement a solution.

  • IdentifiedUTC

    Some customers are seeing intermittent error messages throughout their accounts. We’re aware of the issue and are working on it urgently.

    We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running, and we will update you right here in 60 minutes with the latest information.