Genius Referrals - Issue with Advocate Login/Sign-Up on Some Portals – Incident details

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Welcome to Genius Referrals' home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Issue with Advocate Login/Sign-Up on Some Portals

Resolved
Partial outage
Started 12 months agoLasted about 5 hours

Affected

Genius Referrals Developer API (RESTful API)

Partial outage from 1:13 AM to 6:19 AM

Genius Referrals Integration on Zapier (Zapier App)

Partial outage from 1:13 AM to 6:19 AM

Genius Referrals Custom Portals (Clients Websites)

Partial outage from 1:13 AM to 6:19 AM

ReferralTrack Insights (Tracking Services)

Partial outage from 1:13 AM to 6:19 AM

Updates
  • Postmortem
    UTC
    Postmortem

    Following a Redis database upgrade, our system encountered connection issues that caused service disruptions for some users. The issue was identified and resolved by flushing the Redis database. Services were fully restored shortly after. We are implementing additional checks after future upgrades to prevent similar incidents.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our authentication service that is affecting the login and sign-up functionality on certain Advocate Portals. Our team is actively investigating the root cause to address the problem.

    Rest assured, we are fully committed to resolving this issue as quickly as possible to ensure a seamless experience for all our valued customers. We apologize for any inconvenience this may cause and appreciate your understanding.

    We will provide regular updates on our progress until the issue is fully resolved. If you have any questions or need further assistance, please don't hesitate to contact our support team.

    Thank you for your patience and cooperation.