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Welcome to Genius Referrals' home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Some customers seeing error messages on some pages on Genius Referrals

Resolved
Operational
Started about 2 years ago Lasted about 5 hours

Affected

Genius Referrals Hub (Website)
Genius Referrals Portal (App)
Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

    The API is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

  • Monitoring
    Monitoring

    Our OPS team is working to identify the root cause and implement a solution.

  • Identified
    Identified

    Some customers are seeing intermittent error messages throughout their accounts. We’re aware of the issue and are working on it urgently.

    We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running, and we will update you right here in 60 minutes with the latest information.